Terms & Conditions

TERMS & CONDITIONS

Dear Guests, we hope you enjoy your stay with us and make full use of our facilities. To ensure a peaceful and pleasant experience, we kindly ask that you comply with the following rules and regulations.

1. Your decision to stay with us constitutes acceptance of these Terms & Conditions.
2. For accommodation stays, check-in begins at 2:00 PM on the day of arrival and check-out is at 12:00 PM the following day. Failure to check out by 12:00 PM without our consent will result in additional charges for extended stay. Extension up to 5:00 PM will be charged based on the daily room rate, subject to availability.
3. For camping guests, check-in begins at 2:00 PM on the day of arrival and check-out is at 1:00 PM the following day. Early arrival is permitted subject to campsite availability.
4. A 30% deposit is required for accommodation bookings, and full payment is required for hut bookings. The deposit is non-refundable in the event of cancellation after booking.
5. Only registered guests are allowed to stay in the room.
6. Day visit (“Day Trip”) hours are from 8:00 AM to 5:00 PM.
7. Room keys must be left at the reception/front desk each time guests leave the premises for security purposes. Lost keys will be charged at RM40.00 per key.
8. Breakfast will be served at the café from 8:00 AM to 10:00 AM.
9. For guests staying more than one (1) night and requesting housekeeping service, it will be provided between 10:30 AM and 11:30 AM. Please inform us at least one (1) day in advance.
10. Quiet hours are from 10:30 PM to 7:00 AM. During this period, please refrain from making excessive noise that may disturb other guests within the resort.
11. We do not accept any groups associated with gangsterism or extremism. Even if a booking has been made or check-in has been completed, guests found to be part of such groups will be required to leave the resort immediately.
12. Cooking, grilling, picnicking, and bringing food or beverages to the riverbank area are strictly prohibited.
13. Guests are fully responsible for any loss or damage to resort property caused by their actions.
14. Moving items from the room to other areas within the resort is not permitted.
15. Please ensure that water taps are not left running, whether inside the accommodation or in public restrooms.
16. Gambling or any other activities that are against good moral conduct or that disturb other guests are strictly prohibited.
17. Smoking is prohibited inside rooms, chalets, and houses.
18. Please report any damage to the reception staff immediately.
19. Room inventory (pillows, blankets, towels, etc.) must not be taken out of the room.
20. Non-halal food is not permitted in any accommodation or facility within the resort. However, alcoholic beverages are allowed only at the grilling huts and not inside the accommodations.
21. We are currently operating on generator power. Therefore, the use of high-power electrical appliances for heating or cooling (such as rice cookers, water heaters, hair dryers, refrigerators, etc.) is not permitted.
22. Collecting natural resources from the resort or river (e.g. fruits, fish, flowers, etc.) is prohibited.
23. The following items are prohibited within the resort: pets, flammable materials such as firecrackers, firearms, and other dangerous weapons.
24. Any self-organized activities are undertaken at your own risk. Please ensure appropriate safety precautions are taken.
25. You may encounter wildlife within the resort area. Do not attempt to catch or touch them, and please inform our staff immediately.
26. All river activities are undertaken at your own risk. Children and non-swimmers must be under the supervision of a family member. River activities are not allowed during heavy rain.
27. Guests are not allowed to bring their own PA system without our prior approval. Only small portable Bluetooth speakers are permitted.
28. Guests are allowed to bring their own alcoholic beverages. However, only the first crate or bottle per group/family is allowed free of charge. Additional beverages will be charged at RM15.00 per crate of beer and RM10.00 per bottle of liquor.
29. Please avoid excessive consumption of alcoholic beverages. Any behavior that is unethical or immoral due to intoxication is strictly prohibited, and appropriate action will be taken.